Subject: Tech Support Candidate - Saurabh Singh
From: Saurabh Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 03:33:42 -0400

Tech Support
Test

Name

Saurabh
Singh

E-mail

[email-masked]

Phone Number

(0512) 7275757473

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Kanpur

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

ICICI bank BYZAN

Electronic banking Support
Engineer

June 15 2021

24800

Previous Employer 1

Urna consulting

Application
Support Engineer

April 8 2021

17000

Previous
Employer 2

Pipl

Application Support Engineer

Feb 28 2020

12500

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Check network connection

Cable connection to desktop

Restart my device

Check any new driver or software installed which is not supported

Check the error code and solve the issue

Check isp whether not blocked by them

Or the network team had blocked that site in server

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Open
bluetooth on both the devices

Select the bluetooth device name on the name

Click on that name

Device paired with phone

What according to you makes you a
good candidate for customer service or technical support job?

Patience and calm nature

Never get annoyed

On a scale of 1 - 5 please rate your fluency in spoken
English

4