Subject: Re: English Language Test - Tanmaya Banarjee
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 8 May 2021 00:33:45 -0700 (MST)

Using hindi fillers 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 7, 2021, at 7:24 PM, Deeksha Dadu <[email-masked]> wrote: 

Seems fine, check 

From: Tanmaya Banarjee < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 5 May 2021 at 6:14 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: English Language Test - Tanmaya Banarjee 

	
	
			Foreign Language Screening Test 
		
	Name 	Tanmaya Banarjee / (91) 8126427522 / [ mailto:[email-masked] | [email-masked] ] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hi (Customer’s Name), 

Thank You for writing to babyshop.com. 
Hope you & your family are Hale & Hearty in the on-going Pandemic. 

Your Order Number (Number) has been shipped by us & has been handed over to the courier company. The order was trying to be delivered but your address as per the courier is incorrect. Kindly revert to this email with your correct address so the courier can be delivered to you at the earliest. 

Regards 
Tanmaya Banerjee 
Customer Support Executive 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi Abdul, 

Thank You for writing to Homebox. 

Hope you & your family are Hale & Hearty in the on-going Pandemic. 

Sorry to hear that the Cabinet you purchased from us has scratches. I will be informing our head about this inconvenience. The product can be exchanged and someone from our Team will be coming to your house to inspect the cabinet & exchanging it with another one. The product can also be returned, so do let me know if you want a refund or want to exchange it. You can also revert with any other queries or comments. 

Regards 
Tanmaya Banerjee 
Customer Support Executive