Subject: Tech Support Candidate - Pawan Kumar
From: Pawan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 03:08:35 -0400

| | Tech Support Test

Name | Pawan Kumar
E-mail | [email-masked]
Phone Number | (91) 7217754566
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida 12-22
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MIND | Technology engineer | Till now |
Previous Employer 1 | Home credit | IT service Delivery | July 2019 |
Previous Employer 2 | Microland | Service Desk Analyst | July 2018 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check what is the error message
I will check internet is working like Google or not.
Then I will check in different browser.
I will clear browser cache and check it
I will restart my system and check
I will check with other internet source
Ilike mobile hotspot or data card
Ipconfig release/renew
Disable /enable Lan card

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First switch on Bluetooth speaker the will switch on blue tooth ..then go to mobile -setting-bluetooth on-search Bluetooth paired Bluetooth.
Check volume on mobile and Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

Who is having good communication skills
Good technical knowledge
Good listener and analysis the issue a d provide solutions in SLA.
Having patience
Talked to customer in professional and politely manner.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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