Subject: Tech Support Candidate - Payal Kaushik
From: Payal Kaushik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 02:51:08 -0400

| | Tech Support Test

Name | Payal Kaushik
E-mail | [email-masked]
Phone Number | (91) 9718145913
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl | Analyst | | 32000
Previous Employer 1 | Ericsson | Engineer | 22 oct 2017 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check if my internet is working or not.
If its working then I will reset the browser and clear cache files of the browser. Then close the browser and reopen the browser, after try to access the site

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the option tray by pulling the screen, search for the Bluetooth and click on the same
What according to you makes you a good candidate for customer service or technical support job? | Person should be empathic to the caller in any of the case
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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