Subject: Tech Support Candidate - Nitin Kumar
From: Nitin Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 02:15:10 -0400

| | Tech Support Test

Name | Nitin Kumar
E-mail | [email-masked]
Phone Number | (91) 8860842226
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Badarpur,  New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Parcelhero India private limited | Senior customer service executive | NA | 30,000
Previous Employer 1 | IEnergizer | Senior customer service executive | 4/01/2020 | 26,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

* first of all I will check  if the website address is correct or not
* second if the internet connection is secured or not
* if the permissions are granted or not to open the website
* I will try to clear caches and cookies  and then try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

* first of all make sure speaker is on Bluetooth mode
* please make sure to Bluetooth on your mobile and please check if the visibility for all devices
* select the right device in a Bluetooth  search option of your mobile so that speaker can be connected.

* click on pair to  connect the speaker with your mobile phone

What according to you makes you a good candidate for customer service or technical support job?

Below are skills required in a candidate for a good customer service which I believe I have

* good listening skills
* patience
* empathetic or sympathize with customer
* understanding customer requirements and answer them accordingly
* problem  solving approach

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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