Subject: Tech Support Candidate - Amit Kumar
From: Amit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 01:10:32 -0400

| | Tech Support Test

Name | Amit Kumar
E-mail | [email-masked]
Phone Number | (+91) 7017804749
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Rampur Uttar Pradesh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Itcons e-solutions Pvt Ltd | Network support Engineer | March 2018 | 16500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly go to the settings privacy options and clear all the data. And then enable cookies of the browser
And now open the website it works.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Open mobile Bluetooth
2 Open speaker Bluetooth
3 Pairing mobile Bluetooth to the speaker Bluetooth
4 Check Speaker mobile connect to each other with
bluetooth
5 Now enjoy your music

What according to you makes you a good candidate for customer service or technical support job? | According to me, technical support should be good in response and the customer should talk well.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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