Subject: Tech Support Candidate - Abhishek Singh
From: Abhishek Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 7 May 2021 23:14:27 -0400

| | Tech Support Test

Name | Abhishek Singh
E-mail | [email-masked]
Phone Number | (875) 0172902
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | nil | nil | nil | nil
Previous Employer 1 | infoedge india ltd | senior associate | april 2019 | 23k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-make sure that internet connection is working properly.
2-browser should be updated to its latest version.
3-if browser is running slow you can delete the cache files.
4-if browser is crashing ,you can ask the user to uninstall and reinstall it again.
5-make sure that the URL typed should be valid.
6.if nothing works just ask the user to open the particular website on any other browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

you can follow the particular steps-
1-open the Bluetooth in your mobile settings and speaker.
2-In your mobile search for available Bluetooth devices.
3-Select the device to pair with.
4-once paired ,start using in a particular range.

What according to you makes you a good candidate for customer service or technical support job? | Basically I am from technical background and have experience in Telesales and have hands on modern analytical tools like PowerBi, PostgreSQL Database and advance excel.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |