Subject: Tech Support Candidate - M Murali Kriahnan
From: M Murali Kriahnan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 7 May 2021 23:07:50 -0400

| | Tech Support Test

Name | M Murali Kriahnan
E-mail | [email-masked]
Phone Number | (91) 9952526182
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | chennai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | JIT | System Administrator | 08-01-2021 | 27000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we have  to check url name , if it is typed correctly or not .
Then use protocol adress before the domain name .
Then check the internet connection.
Ping the URL domain adress .
If it's ping then work fine ...

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on bluetooth  option on mobile phone .
Go to bluetooth setting
Then  if it's first time hae to pair the audio device .
This is one time process no need again and again .
Once paired , then connect automatically.
After that second time onwards we have just enable the bluetooth option . It will paired and connection enabled automatically

What according to you makes you a good candidate for customer service or technical support job? | Satisfying the needs .
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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