Subject: English Language Test - RAVINDRA Mishra
From: RAVINDRA Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 7 May 2021 13:59:57 -0400

| | Foreign Language Screening Test

Name | RAVINDRA Mishra    /  (96161) 59820    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

This is wrong by aur customer support executive system generated message to wrong I'm so sorry for our miss take please ignore it because your product was delivered and delivery to your home date is same but this is not possible please you understand our problems and ignore wrong messages by our cse.
But I surely confirm you your product is delivered with in 2 days after dispatch thankyou your support.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

I'm so sorry for this if your tv scratches by our team then the product is replace and if not scratches by our team then this is your responsibility about our garuntee. And if our side fault then if you want replace or refund both are by our support staff hand any possibility are delivered to you.
Thankyou your support

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