Subject: English Language Test - Purba Kundu
From: Purba Kundu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 7 May 2021 13:42:12 -0400

| | Foreign Language Screening Test

Name | Purba Kundu    /  (91) 7005597836    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

I sincerely appologise.
When we received the order that day we send it to our delivery partner. I will share you the tracking ID you can check where your order now....
Some address were mismatched we are sorry for that and I request you to give us some time it would be deliver tomorrow.
I understand this order is very important for you.Dont worry it shoudn't happen again.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir,
I understand sir/madam,
It was installed today morning but scratches were found.
Its new item if you have seen something like that then definately we replace your item.
our team will go and check once then you will get the replacement.

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