Subject: English Language Test - Bhaskar Gangwal
From: Bhaskar Gangwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 7 May 2021 12:38:26 -0400

| | Foreign Language Screening Test

Name | Bhaskar Gangwal    /  (91) 9772843867    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir,

We have received your complaint that you have not received the order placed by you on our website. We would like to inform you that we had shipped the order the day you have place it but it was informed to us by our shipping partner that the address that you have given us was not correct so the parcel was not able to be delivered to you.

I request you to send me your correct address so that we can send your order again at the earliest. You can send your correct address in a reply to this e-mail.

I apologize to the inconvenience caused to you.

Thanking you,
XYZ,
Customer Service Executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir,

I would like to apologize for the inconvenience caused to you by us. Our service team will come within 1-2 days and inspect the damage caused to the product. If they find it appropriate they will replace the product.

If they refuse to replace the product due to any reason you can still return the product to us and get a refund as your product has a return period of 30 days.

Thanking you,
XYZ,
Customer Service Executive

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