Subject: English Language Test - Rahul Galhotra
From: Rahul Galhotra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 7 May 2021 11:12:23 -0400

| | Foreign Language Screening Test

Name | Rahul Galhotra    /  (110001) 8130491005    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

RESPECTED SIR/MAM,

THANK YOU FOR CALLING BABYSHOP.COM AND I WILL BE HAPPY TO ASSIST YOU AND TELL YOU THAT THE ORDER HAS BEEN DELIVERED TO THE COURIER SERVICE WHICH RESPONDED THAT YOUR ADDRESS GIVEN IS NOT APPROPRIATE. I WOULD REQUEST YOU TO PLEASE SEND YOYR CORRECT ADDRESS TO THE MAIL AND YOUR ORDER WILL BE SHIPPED SHORTLY

SORRY FOR THE INCONVIENCE CAUSED AND DELAYED IN THE SHIPMENT.
WE ARE ALWAYS HAPPY TO HELP YOU.

THANK YOU,
XXX
BABYSHOP.COM

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

RESPECTED SIR/MAM,

HELLO, I AM XXX FROM HOMEBOX TEAM AND WILL BE HAPPY TO HELP YOU. I WOULD REQUEST  YOU TO PLEASE SHARE THE ORDER DETAILS AND SCREENSHOTS OF THE PRODUCT (IF POSSIBLE) SO THAT I CAN INITIATE YOUR REPLACEMENT PROCESS. SORRY FOR THE INCONVIENCE CAUSED TO YOU.

THANK YOU
XXX
HOMEBOX TEAM

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