Subject: Tech Support Candidate - Mohit Dwivedi
From: Mohit Dwivedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 7 May 2021 10:17:39 -0400

Tech Support
Test

Name

Mohit
Dwivedi

E-mail

[email-masked]

Phone Number

(+91) 9654841623

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

Networking - basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have (select
all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Steps taken in Logical order to troubleshoot the
problem are:-

1) First of all I will Reload that Website for once

2)if still not Working then ,I will  Make Sure that te Internet Connection is
Working or Not.

3)Step 3, Try to Restart My Laptop/PC

4)Step 4, i will Try to open that Website in Another Web Browser

5)Last Step,  Check if the Website is Down for Everybody or Just
Me

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Steps To Connect Bluetooth Speaker To my Mobile
Phone are:-

STEP1:- Go to Mobile Setting, And Turn ON Bluetooth

STEP2:- A list Of Available Device Will Appear.

STEP3:- If your speaker is not listed, press the button on your speaker that
makes it discoverable – it's often a button with a Bluetooth symbol on it.

Now, Your Device is Connected To Speaker.

STEP4:- Select Your Speaker From Them And Tap on that, After Taping A Dialogue
Box is Appear. Just Click on PAIR Option.

Now, Your Device is Connected To Speaker.

What according to you makes you a good candidate
for customer service or technical support job?

According
to me, If A Candidate Have good Communication Skill, Good Knowledge of Technical
Support, Verbal & Non Verbal skill, Then the is good for Technical support
job.

Along with all that, Candidate Should be able To Handle Pressure and Maintain
Good Relationship with Customer.

On a scale of 1 - 5
please rate your fluency in spoken English

4