Subject: FW: English Language Test - Tanmaya Banarjee
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Fri, 7 May 2021 13:54:39 +0000

Seems fine, check

From: Tanmaya Banarjee <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 5 May 2021 at 6:14 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Tanmaya Banarjee

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Tanmaya Banarjee    /  (91) 8126427522    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi (Customer’s Name),

Thank You for writing to babyshop.com.
Hope you & your family are Hale & Hearty in the on-going Pandemic.

Your Order Number (Number) has been shipped by us & has been handed over to the courier company. The order was trying to be delivered but your address as per the courier is incorrect. Kindly revert to this email with your correct address so the courier can be delivered to you at the earliest.

Regards
Tanmaya Banerjee
Customer Support Executive
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi Abdul,

Thank You for writing to Homebox.

Hope you & your family are Hale & Hearty in the on-going Pandemic.

Sorry to hear that the Cabinet you purchased from us has scratches. I will be informing our head about this inconvenience. The product can be exchanged and someone from our Team will be coming to your house to inspect the cabinet & exchanging it with another one. The product can also be returned, so do let me know if you want a refund or want to exchange it. You can also revert with any other queries or comments.

Regards
Tanmaya Banerjee
Customer Support Executive