Subject: FW: English Language Test - Sonal Jain
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Fri, 7 May 2021 13:51:01 +0000

Check

From: Sonal Jain <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 5 May 2021 at 10:48 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Sonal Jain

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Sonal Jain    /  (+91) 9958786331    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi Mr.XYZ,

Thank you for contacting us!

We did a background check for the order no
1234 and found that the delivery status of the package has been put on hold.

The package had been handed over to the courier company the same day when the order was placed. The order was out for delivery the next day but due to the wrong delivery address mentioned, the delivery couldn't happen. The courier boy even tried calling you to re-check your address but no one answered the call. So, it was put on hold.

I would, therefore request you to share your delivery address again so that we can expedite the delivery process and the package reaches you sooner.

We regret for the inconvenience caused to you!

Thanks and regards,
Sonal Jain
CSM

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi Mr. Abdul,

First of all apologies for the inconvenience caused!

We will soon send our representative to inspect and re-arrange/replace the damaged good.

Request you to please choose a time slot and the date for the returned item to be picked from the app itself under 'return and replace' section.

Should you have any further queries/assistances, please feel free to reach our toll free number. 123455678999

Regards,

Team Homebox