Subject: Re: English Language Test - Vanya Jain
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Fri, 7 May 2021 13:43:00 +0000

Harpreet she is good. I have offered her 28k in hand to begin with and rest we will analyse her performance after 3 months and decide. She has been told that.  Call her and explain her the rest of the things. I will confirm her joining date soon. She is for landmark. Designation Senior Customer Support Executive

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Friday, 7 May 2021 at 5:20 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: English Language Test - Vanya Jain

She is good for normal customer support or team lead too.
Her last salary was 26000/-
Can join immediately

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On May 7, 2021, at 4:01 PM, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:

First round

From: Vanya Jain <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 7 May 2021 at 12:18 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Vanya Jain

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Vanya Jain    /  (+91) 9560686372    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Greetings!

Thank you for contacting XYZ Customer Care! We are more than happy to help you.

This mail is in reference to your courier with a hand bag that you had ordered on 20/4/2021. We had dispatched the item on the same day, however it wasn't delivered to you because the address mentioned on your online account is incorrect. I'd request you to update your correct address online, or feel free to contact us on our toll free number 180000000. As soon as we have your correct mailing address, we'll expedite your courier.

We value your time and patience!

Regards,
ABC
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Greetings,

Thank you for contacting XYZ Customer Care! We are more than happy to assist you!

Firstly, I'd like to apology for the inconvenience caused to you. We like to see our customers happy and I understand that you are not satisfied with the quality of the product delivered to you. As a goodwill gesture, we will replace the TV Cabinet within the next 48 hours, and you do not need to pay anything extra. I hope this will bring a smile on your face.

Once again, thank you for contacting us. We value your time and patience.

Regards,
ABC