Subject: Tech Support Candidate - Amit Mamgain
From: Amit Mamgain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 7 May 2021 08:41:38 -0400

| | Tech Support Test

Name | Amit Mamgain
E-mail | [email-masked]
Phone Number | (011) 9958421422
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Saket
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | BA Continuum Solutions | Operations | 19-Aug-201 | 50000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I'll check what the error message says, apart from that I'll check if the Internet connection is working fine. If that is fine than I'll  check if the website is opening in other browser or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth speaker
2. Charge the speaker if the battery is low.
3. Turn on the Bluetooth on your mobile phone.
4. Search for the Bluetooth speaker name and connect it.

What according to you makes you a good candidate for customer service or technical support job? | As per my experience in customer service, the candidate must possess good knowledge of the product or services that are being offered to the customer, the candidate should be calm tempered, good learner, should have good communication skills and should be definite and confident in answering the customer queries.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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