Subject: Re: English Language Test - Somiya Banerjee
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 7 May 2021 05:00:27 -0700 (MST)

only good for normal customer support 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 7, 2021, at 4:04 PM, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Somiya Banerjee < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 7 May 2021 at 11:42 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: English Language Test - Somiya Banerjee 

	
	
			Foreign Language Screening Test 
		
	Name 	Somiya Banerjee / (+91) 7004668370 / [ mailto:[email-masked] | [email-masked] ] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear customer , 
We have received your query regarding your recent order . 
Unfortunately our delivery agent couldn't track your address. We would request you to check the address and mail it to us . 
I hope this was helpful 
Please feel Free to contact bfor any other assistance. 
Thank you 
Customer service representative 
Somiya Banerjee 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hello Abdul 
We have registered your complaint regarding the TV cabinet. We would request you to share few pictures for verification. 
We promise you that we will try to take necessary steps as soon as possible. 
Thank you 
Regards, 
Customer service representative 
Somiya Banerjee