Subject: Tech Support Candidate - Kapil Pant
From: Kapil Pant <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 7 May 2021 07:26:52 -0400

| | Tech Support Test

Name | Kapil Pant
E-mail | [email-masked]
Phone Number | (91) 9971329795
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 22
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Irvine Infocom | Sr Technical Support Executiveq | 27/11/2020 | 38,500
Previous Employer 1 | I Energizer | Customer Support Executive | 09/02/2018 | 30,700
Previous Employer 2 | Magnious Solutions | Business Development Manager | 04/07/2017 | 24,000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, we will check if we are entering the correct URL or not.
If the URL is correct, we can open a new tab and try to open a different website like youtube.
If it opens another website, then it means the problem is with our website, in that case, we can try clearing the cookies, the cache of the browser.
If the website is still not opening then it's probably not working from the website's end.
We can try a different browser to open the website. If the website is not opening in the other browser as well, we can try to ping the website to see if it's down or not.
If the website isn't pinging then we can simply wait for it to be working again, else we can try to open it by searching it on google, check the date and time, try disabling Adblock or a VPN application if running any. Surely this will help us to resolve the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly, Turn ON the Bluetooth speaker and put it in pairing mode(usually flashes light).
Then turn ON the Bluetooth on the phone.
It will search for the available devices.
Once we see the Bluetooth speaker name, we can simply touch on it and select pair.
Once it's paired, we can see the Bluetooth speaker name in the paired devices. (usually, speakers confirm after pairing?

What according to you makes you a good candidate for customer service or technical support job?

I have worked in both of the domains(Customer Service and Technical Support) and I enjoy working in both of them.
I have worked for Credit One Bank for Collections, where I learned to be calm and patient even if the customers are frustrated.
Other than that I'm a quick learner and I always try to find better ways of doing things, I love challenges and Technology, I'm a result-oriented person and believe in excelling in whatever I do. So I believe that all these things make me an ideal candidate for the above-mentioned roles.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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