Subject: Tech Support Candidate - ADITYA KUMAR
From: ADITYA KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 7 May 2021 06:56:03 -0400

| | Tech Support Test

Name | ADITYA KUMAR
E-mail | [email-masked]
Phone Number | (91) 9696068454
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | GURGAON
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | POLICY BAZAAR | CUSTOMER CARE EXECUTIVE | 31/01/2021 | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 :Restart My Device
Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.

2 :Make Sure the Internet Connection Works
Open your browser. In the address bar at the top, type in , then push Enter or Return.
Chrome browser with address entered and highlighted.
Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search.
Google home page with search field and Google Search button highlighted.
Make sure search results load properly.
Example Google Search Results
If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.

3:Check if the Website is Down for Everybody or Just Me
It's a good idea to test if the site you're trying to access is down for everyone, or just you. There's a website that facilitates doing just that!

(a).Open your preferred browser, and visita website checker page, such as "Down for Everyone or Just Me".

(b).On the site, type in the website address you're having problems reaching, then then push Enter or Return.

(c).Look at the result from the site, to determine if the site is down.
Site Down
If the result says that "It's not just you!", that means the site is down for everyone.Down for Everyone site check showing site is down for everyone.
Site Up
If the result says that "It's just you.", that means there's a problem with the connection between your computer and the site, but other people can get to the site.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will turn my bluetooth on then trun on the bluetooth of the speaker and i wil go to the settings >connection >bluetooth>scan> and then when i found that speakers name then i will click to the the name it ask permission for add device if i didn't see the name of that device then i will use + volume button from the speaker device.
What according to you makes you a good candidate for customer service or technical support job? | I am good in customer interaction my first priority is to understand the customer concern .if customer is very angry still i try to convince him for the moment so that he can understand my advice clearly and apply in that situation.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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