Subject: FW: English Language Test - Somiya Banerjee
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Fri, 7 May 2021 10:34:01 +0000

First round

From: Somiya Banerjee <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 7 May 2021 at 11:42 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Somiya Banerjee

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Somiya Banerjee    /  (+91) 7004668370    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear customer ,
We have received your query regarding your recent order .
Unfortunately our delivery agent couldn't track your address. We would request you to check the address and mail it to us .
I hope this was helpful
Please feel Free to contact bfor any other assistance.
Thank you
Customer service representative
Somiya Banerjee
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hello Abdul
We have registered your complaint regarding the TV cabinet. We would request you to share few pictures for verification.
We promise you that we will try to take necessary steps as soon as possible.
Thank you
Regards,
Customer service representative
Somiya Banerjee