Subject: FW: English Language Test - Nitin Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Fri, 7 May 2021 10:32:07 +0000

First round

From: Nitin Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 7 May 2021 at 11:59 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Nitin Kumar

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Nitin Kumar     /  (91) 8860842226    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear customer,

Thank you for reaching out.

I can completely understand your concern regarding the status of the order however it seems like the courier did try to deliver this for you they were unsuccessful due to the address issue.

I request to please confirm the delivery address so that I can forward this for you.

Looking forward to your response

Nitin Kumar
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear customer,

Thank you for reaching out.

I really apologize for the inconvenience caused.

I can completely understand your concern however  I request you to please share before and after pictures of the TV cabinet so that i can try to help you in a best possible way.

Looking forward to your response

Nitin Kumar