Subject: Tech Support Candidate - Vijay Kumar
From: Vijay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 7 May 2021 06:28:47 -0400

| | Tech Support Test

Name | Vijay Kumar
E-mail | [email-masked]
Phone Number | (91) 7417221308
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida, Sector 70
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Windows and Macs

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | S Net expert technology | Software Engineer | December 2019 | 12,000
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If open a website on the browser like Chrome or safari but get an error then, the all steps in ordeto troubleshoot the problem.
1. Open the browser
2. Go to the more tools
3. Clear the cookies and caches

If this would not work.

4. Clear the browsing history

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect a Bluetooth speaker to mobile.
1. Turn on the power on bluetooth speaker
(If bluetooth speaker is on different mode like Aux and other option should be the mode of bluetooth)
2. Turn on mobile bluetooth from Notification (android device, Control center(iOS device)
3. Go to the search bluetooth or bluetooth device
4. Find the name of the speaker.
5. Tap on bluetooth speaker name.
6. "Viola" it's connected.

What according to you makes you a good candidate for customer service or technical support job? | In my opinion and I believe so, technical support job is about providing appropriate solutions to the customers regarding product so they can use the product easily and it would make the customers more happy if handled courteously.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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