Subject: Tech Support Candidate - Sudhir Srivastava
From: Sudhir Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 7 May 2021 05:49:24 -0400

| | Tech Support Test

Name | Sudhir Srivastava
E-mail | [email-masked]
Phone Number | (0522) 232372
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Hardware - Basic
Speakers & Audio
VoIP
Team coordinator,Remote Support, desktop support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Birla soft india ltd | Senior technical consultant | 08-05-2020 | 32000
Previous Employer 1 | IDC technology pvt ltd. | Desktop support engineer | 31-08-2019 | 20000
Previous Employer 2 | HSB Infotech pvt. Ltd | Desktop support engineer | 30-06-2017 | 17000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check LAN cable and internet connectivity,
,check speed because some time due to network issue or network traffic site not open, check browser and delete the history, cookies and site data as well cached, also check browser is up to date or not, then pop up blocker, done this steps take a restart on system and then try to open, sometimes due to heavy network traffic page not respond properly in that case wait for few some time..

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on your speaker Bluetooth, then open your mobile and turn on your Bluetooth and search the Bluetooth device with their name, select the bluetooth speeker name showing in mobile Bluetooth search list, tap to connect.
What according to you makes you a good candidate for customer service or technical support job? | I am good to handle any type of customer who is facing any type of issue even it is not related to technical and support, also share the concern person detaila for proper support.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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