Subject: Arabic Language Test - Zeina Salha
From: Zeina Salha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 May 2021 15:26:06 -0400

Foreign Language
Screening Test

Name

Zeina
Salha    /  (+91) 8511674650    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thanks for contacting us.

We regret for the inconvenience caused to you

The order will be delivered as soon as possible. We are always here to serve you
perfectly

Our team is working on it to solve your issue at the earliest.

Any further assistance, please feel free to get in touch with us.

Thanking you,

Regards,

Zeina

Customer Support

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Customer,

Thanks for contacting us.

We regret for the inconvenience caused to you.

Although, we always provide our customers with best of our products and services
but unfortunately this time , sadly our product didn’t reached you in perfect
condition.

We request you to please return the damaged product to us.

Our team is working on it to solve your issue at the earliest.

Any further assistance, please feel free to get in touch with us.

Thanking you,

Regards,

Zeina

Customer Support