Subject: English Language Test - Raj kumar
From: Raj kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 May 2021 14:24:04 -0400

| | Foreign Language Screening Test

Name | Raj kumar    /  (+91) 8826277145    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thank you for Writing to us,

i am sorry to hear that you didn't get your order. i am extremely sorry for the inconvenience you experienced in this case ,

as per our system updated record due to wrong address your order could not be delivered.

i request you please update your address and place a new order for the product,For any other support you can reach us again .

we hope to hear from you soon.

Thanks,
Raj kumar
customer support

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thank you for Writing to us,

i am sorry to hear that you are not happy with our installation service. i am extremely sorry for the inconvenience you experienced in this case

we value our customer experience i can assure you it won't be happen again

I will forward this issue to the appropriate department. We are prioritizing the problem you experienced, and our team is  working actively to resolve the issue

I'll get back to you as soon as possible. I appreciate you making us aware of your negative experience. We strive to provide excellent customer service.

Please let us know if you have any additional questions, concerns, or comments.

Warm Regards,
Raj kumar
customer support,

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