Subject: English Language Test - Deepshikha Tiwari
From: Deepshikha Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 May 2021 12:23:37 -0400

Foreign Language
Screening Test

Name

Deepshikha
Tiwari    /  (208001) 8840930784
/ [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Hi!

We just received your inquiry. We’ll get back to you about your order as soon
as possible. As per your records, you're delivery address was wrong as for this
please share the correct address to support your parcel. We are sharing our
corresponding email address please visit and share the correct address.for more
details contact with our customer support services.

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Hi

We just received your inquiry. We’ll get back to you about your order as soon
as possible.

we have great refund policies encourage customers to commit to a purchase and
allow them to shop without fear of consequence.and we are sorry for bad
experience