Subject: Trainer Candidate - Ashish Garg
From: Ashish Garg <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 May 2021 12:06:42 -0400

Tech Support
Test

Name

Ashish
Garg

E-mail

[email-masked]

Phone Number

(91) 7983536715

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

dwarka

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

PRATHAM

Manager

Still Working

70000

Previous Employer 1

Galgotias University

Lead
Trainer

dec 2017

50000

Previous Employer 2

Career Launcher

Assistant
Manager

August 2015

42000

If Selected, how much
time do you need to join?

1 month

Please briefly describe your work experience specifically in
training?

Training New joinees

Induction Programs

Behavioral Skills

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

The most difficult situation would be to bring
everyone on the same page. The ability to learn and unlearn is something that as
a trainer becomes the biggest challenge. It is always necessary to understand
the current mindset and abilities of the set audience. It is also important to
let people that we are here to improvise and brainstorm and then proceed
further.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

After Sales
service. It is important to make our customers believe that we are not only with
them at inception but also throughout the process. They should have a feel good
experience. Therefore making customer loyalty is the main
difference

What according to you makes you a good candidate
for this position?

A person who has ability to learn and unlearn

a person who has listening skills

and a person who is a team player with interpersonal skills

On a
scale of 1 - 5 please rate your fluency in spoken English

4