Subject: Tech Support Candidate - Puja Kumari
From: Puja Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 May 2021 12:01:23 -0400

| | Tech Support Test

Name | Puja Kumari
E-mail | [email-masked]
Phone Number | (91) 9870891962
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check firstly internet connection, I will clear cookies on browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1:- swipe down from the top of the screen
2 touch and hold Bluetooth
3 tap the pair device if you don't find pair new device, check under "available  devices" or tap more refresh
4 tap the name of Bluetooth device you want to pair your device.
5 follow any on screen instructions

What according to you makes you a good candidate for customer service or technical support job?

Problem solving skills
Convincing skills

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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