Subject: Tech Support Candidate - Ashish Rathi
From: Ashish Rathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 May 2021 11:12:49 -0400

| | Tech Support Test

Name | Ashish Rathi
E-mail | [email-masked]
Phone Number | (91) 9810363475
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Trilok Puri
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Bamba Travel | Assistant Operations Manager | 30/4/2020 | 40000
Previous Employer 2 | AVIS Car Rental | Reservation Executive | 8/3/2014 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If the website is not working, please follow the process below:

- Please check the internet is connected or not. Turn off and on the wifi.

- Open your browser (chrome or opera), open google.com, and hit enter.

- In google, type www.ndtv.com and search.

- You will see the result on the very top of your page and open the website.

- If the internet is connected and you see no result then I would urge you please contact your internet service provider.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

To connect Bluetooth speaker with your mobile device, please follow the process below:

- Please press the power button of your Bluetooth speaker.

- Now, you need to pair your Bluetooth speaker with your mobile phone. Please press the Bluetooth button and now the speaker is searching your phone.

-Make sure your Bluetooth is ON in your phone and go to Settings in your phone and open Bluetooth.

- Make sure your phone is visible to other devices and please turn it on.

-Now scroll down and you will see there is an option "search", please click on it.

-Your phone will find the speaker and you will see "JBLFlip4", please click on it and pair it with your speaker.

-You are now connected with your speaker and you can play any music you want and enjoy.

What according to you makes you a good candidate for customer service or technical support job? | I have spent the last 9 years in customer service and I enjoy helping people find a solution for problems that affect them. I learned to handle many different situations efficiently and professionally.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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