Subject: English Language Test - Devesh Kumar
From: Devesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 May 2021 10:36:33 -0400

| | Foreign Language Screening Test

Name | Devesh Kumar    /  (+91) 8527020522    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir.
Sorry for the inconvenience. As we got the update from our backend team your order will shipped to your address but delivery rider give the update to his courier company your address was wrong so kindly share your correct address to the courier company they will provide you your handbeg ASAP.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi sir.
Sorry for the inconvenience. We will get back to you after once i have conversation with our installation team.

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