Subject: Tech Support Candidate - Amit Mishra
From: Amit Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 May 2021 08:56:27 -0400

| | Tech Support Test

Name | Amit Mishra
E-mail | [email-masked]
Phone Number | (91) 9971001876
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida Sector 20
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | High Street Essentials put ltd | Associate | | 25000
Previous Employer 1 | One97 Communication Ltd | Associate | 16 June | 20000
Previous Employer 2 | Metlife India Insurance Company ltd | Associate | 2014 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- This troubleshooting technique  applies to internet- related problems on specific category of issue.

If you can, plug your laptop or desktop straight into into your router with an Eithernet cable. If you still don't get internet and nothing connected to Wi-fi is getting internet, then the problem may lie with your router hardware or internet service provider.

Clear Browsing history-  We will suggest customer to clear cache and cookies. Similar to the browsing history saved contain information about websites you have previously visited.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Go to settings
2 Tap the Bluetooth option
3 Turn on Bluetooth (A list of Available device will appear)
4 If your speaker is not listed, press the button on your speaker that makes it discoverable.
5 On your mobile select your speaker and that's it, your are connected.

What according to you makes you a good candidate for customer service or technical support job? | I have good command over English. I have already have the experience with the same role which gives me confidence to interact with customers and resolve their issues in better way. I am a team player. I always be polite when communicating with clients that makes me perfect for Customer satisfaction.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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