Subject: Tech Support Candidate - Robin Kumar
From: Robin Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 May 2021 07:04:31 -0400

| | Tech Support Test

Name | Robin Kumar
E-mail | [email-masked]
Phone Number | (0) 9643986098
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | E-startupindia.com | Buissness Advisor | 28/02/2021 | 23k inhand
Previous Employer 1 | British Council | Customer care executive | 26/11/2019 | 23,500k inhand
Previous Employer 2 | Provana ind pvt ltd | Voice service agent | 13/03/2019 | 20k inhand

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will refresh the website page.

Secondly if after refreshing again I will face the same issue than I will close the browser and will open the website again.

Third I will clear the cache and history also as a user.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First I have to switch on the bluetooth speaker.

Secondly I have to on the bluetooth in my mobile phone.

Thirdly I have to connect my mobile phone with the bluetooth speaker by clicking on the name of the bluetooth speaker given in my mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

I have good listening skills and good communication skills.

I have a habit of helping people which is very important for customer service executive.

I have the ability of understanding the problem of the customers.

I always allow customers to speak which is very Important to understand the problems of the customers.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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