Subject: Tech Support Candidate - Nakul Dubey
From: Nakul Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 May 2021 06:35:24 -0400

| | Tech Support Test

Name | Nakul Dubey
E-mail | [email-masked]
Phone Number | (+91) 8800689528
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | I energizer it service pvt ltd | Executive technical support | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First Ask to check the Network connection
Then ask to check the browser cookies
Then ask to check the other website
Then ask to check the cacche.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth in both the devices.
Then ask to turn on the mode to connect the bt so that it can be seen by all other devices
Ask to accept the pair request if it is available.

What according to you makes you a good candidate for customer service or technical support job? | My ability to resolve any issue any how.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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