Subject: Arabic Language Test - Shadab Ahmad
From: Shadab Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 May 2021 05:31:41 -0400

Foreign Language
Screening Test

Name

Shadab
Ahmad    /  (91) 8376967992    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi Dear customer,

Thank you for contacting us.

We apologies for  the inconvenience and the delay,

We would like inform you that we have shipped your order on the same day of
placed order. and as per the courier the shipment still not delivered due to
incorrect address. We request you to please share with us your correct address
and  contact number to update it and deliver the order as soon as possible.

Regards

Babyshop Team

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
customer

Thank you for contacting.

We regret that you have received a damage item. This is not the experience we
want our customers to go through.

We request you to please share with us some images of the damage part for
further investigation and to help us for better solution.

Regards,

Homebox Team