Subject: English Language Test - Divya X
From: Divya X <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 May 2021 04:22:19 -0400

Foreign Language
Screening Test

Name

Divya X
/  (110094) 9354718404    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Good morning/afternoon/evening Sir/madam, sorry for
inconvenience occured ,the order h unable to deliver cause of the wrong delivery
address, please mention or update the correct address, so that our delivery
executive will be able to delivery your parcel as soon as possible

Thank you for your anticipation!!

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Good morning/afternoon/ evening Sir/madam. We
regret the damage has been done from our side.we request you to read the company
policy carefully as we can replace it .