Subject: English Language Test - Munmun Dey
From: Munmun Dey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 May 2021 04:07:52 -0400

| | Foreign Language Screening Test

Name | Munmun Dey    /  (+91) 9711580753    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Hope you are doing well. This is to inform you about the delivery of product that has been processed from our end. While courier was being done, it was found that the delivery address is wrong. Kindly share the correct address in reply of this mail. We will ask courier team to process the delivery as soon as we receive the address confirmation. Please also be informed that there is no refund for the product you order after a week.

Regards,
CS Team
XYZ Ltd.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Hope you are doing well. We are here to help you with your queries. We would also like suggest you to send a picture of the TV cabinet which has scratches on it. As you have also received a softcopy of the receipt , kindly share its screenshot also. Please wait for the call from our team within 4 hours of the proof you sent to us. We will verify your details and would replace the cabinet in case if it has not passed a week.

Regards,
Homebox Team
XYZ Company

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