Subject: English Language Test - Mayank Kumar
From: Mayank Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 May 2021 04:01:47 -0400

| | Foreign Language Screening Test

Name | Mayank Kumar    /  (+91) 9315444024    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Subject- Status of handbag order

Dear customer,
This is regarding your handbag order. We are highly apologize that you haven't received your order yet. This is not the experience we wants to share with a loyal and genuine customer just like you. As per your request we have checked the details here and found that we have hand over the parcel on the same day of order to the courier partner and they tried to deliver the parcel to you. But due to some mistakes in address the courier partner was not able to deliver the parcel to you and that parcel to returned to us now. Below is the receipt of the parcel hand over to the courier partner and their delivery process with route details. You are the priority customer so I would like to request you, please place a new order for the same with correct address details and we will try to deliver it as soon as possible.
We are always here to help you and a click away from you. Once again, thank you for being a family and prime member of babyshop.com

Regards,
Mayank Kpumar

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Subject - Scratched TV cabinet

Dear Abdul,
Hope you and your family are doing good in this difficult and critical situation. Homebox team always thank you for giving us a chance to serve you. You are the best customer we have. Abdul, this is regarding your scratched TV cabinet. I highly apologies for the scratched TV cabinet, this is not the experience we wants to share with a loyal and genuine customer just like you. Usually this is not happened but this is one of the time we are facing bad luck. In this case, I would love to replace this cabinet with a new one but unfortunately the replacement and refund timeframe is passed a week ago. But as you are the priority customer, I will go extramile for you and provide you a 20 percent discount coupon for you. So that you can keep this cabinet and use it for you and also you will get 20 percent discount coupon for your next purchase.
I hope this will put your mind into ease.
Thank you for being a family member of Homebox team and being a loyal and genuine customer of us.

Regards,
Mayank Kumar.

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