Subject: Fwd: Arabic Language Test - Mufeed Alhaddad
From: HR Livesalesman <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Saurav Chakraborty <[email-masked]>
Date: Thu, 6 May 2021 00:41:59 -0700 (MST)

Hi Shakeeb, 

Please check this test for Audi 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 6, 2021, at 1:09 PM, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Mufeed Alhaddad / (91) 6305229598 / [email-masked] 
Whats your first language 	Arabic 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hello, 
Dear customer 
Our Courier attempted to deliver your item but your location was wrong so please to double check and provide us with your current address 
Name: 
Phone number: 
Address: 
Time which you want to deliver the item (Morning, Evening) 

Regards, 
Mufeed Alhaddad 
Customer service. 
مرحبا, 
عزيزنا العميل 

حاول ساعي البريد التواصل معكم ولكن الموقع الخاص بكم كان خاطئًا لذى يرجى التأكد من الموقع الخاص بك وتزويدنا بالتالي: 
الاسم: 
رقم الهاتف: 
العنوان: 
الوقت المفضل للتوصيل:(الصباح،المساء) 

تحياتي 
مفيد الحداد 
خدمة العملاء 
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hello, 
Dear customer 

We sincerely apologise for what happened with you and here we can try to solve your trouble, the dear customer our policy entitles you to exchange the item by filling the exchange form through this [link] also you can get a discount coupon provided from our store in case you want to keep the item 
Once again, sorry for our fault and we will ensure that will not happen again 

Regards, 
Mufeed Alhaddad 
Customer services. 

مرحبا، 
عزيزنا العميل 

نعتذر عما حدث معك ويمكننا محاولة حل المشكلة. 
عزيزنا العميل ، سياسة الاستبدال والاسترجاع لدينا تخولك استبدال السلعة عن طريق الضغط على الرابط التالي وملء استمارة الاستبدال (الرابط) 
كما يمكنك الاحتفاظ بالسلعة والحصول على قسيمة خصم مقدمة من متجرنا. 

مرة اخرى نعتذر لكم عملينا العزيز ونعدكم بعدم حصول ذلك مجددًا. 

تحياتي 
مفيد الحداد 
خدمة العملاء