Subject: Tech Support Candidate - Ankush Parihar
From: Ankush Parihar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 May 2021 03:30:36 -0400

Tech Support
Test

Name

Ankush
Parihar

E-mail

[email-masked]

Phone Number

(91) 7982674843

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Knovea Pharmaceuticals Pvt Ltd

Sr. Executive IT

32500

Previous Employer 1

RV Stone Supply LLP

Sr. IT
Engineer

30-11-2020

28000

Previous Employer 2

Infosoft Digital Design
Services Pvt Ltd

Project Engineer

17-07-2019

18000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Many basic problems can be solved simply by
restarting PC/Laptop. This clears caches, and forces the device to re-load the
program or web page you may be having issue with, rather than use something that
may be partially wrong. If searching doesn't work, then there's reason to
believe that you're not connected to the Internet. Fix the connection issue
before proceeding.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Go to
settings

1. Tap the Bluetooth option

2. Turn on Bluetooth

3. A list of available devices will appear.

4. If your speaker is not listed, press the button on your speaker that makes it
discoverable – it’s often a button with a Bluetooth symbol on it.

5. On your mobile select your speaker (it might be a random product number but
should have the speaker’s brand name listed) and that’s it, you’re
connected!

What according to you makes you a good candidate
for customer service or technical support job?

"Customer
First" is a mantra for any Organization to succeed in its business. I follow
this mantra.  Being responsive with positive attitude, taking accountability
& ownership, understanding Customer issues as a partner and providing
proactive cost effective and best solutions towards the problems before the
Customer realizes would definitely differentiate you from others.

On a
scale of 1 - 5 please rate your fluency in spoken English

4