Subject: English Language Test - Syed Hadi Mashkoor
From: Syed Hadi Mashkoor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 May 2021 03:10:52 -0400

| | Foreign Language Screening Test

Name | Syed Hadi Mashkoor    /  (7006) 136566    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thank you so much sir for your response and we would help you in the best possible way, kindly bear with us and we will check it out.

As we are able to see here on the system, the address you provided for delivery is unfortunately incorrect.

we will place your order again if you mind cancelling it and update the correct address.

Thanks,

XYZ Team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thanks you sir for reaching out to us.

we will try our best to solve your issue. The team we have here for installation purposes are quite professional and I wonder how come they end up scratching your Item.
kindly bear with us and provide us the item no. and the brand you have purchased along with bill.
We will make sure that your query is solved at the earliest possible time.

Thanks,

Homebox Team.

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