Subject: English Language Test - Vivek Sharma
From: Vivek Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 May 2021 11:43:26 -0400

| | Foreign Language Screening Test

Name | Vivek Sharma    /  (+91) 9667732182    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Consumer,

It had came to our attention, that your order no-468967 was not delivered at your resident.we do regret regarding inconvenience that you faced , but I would like to convey some crucial information regarding your delivery item .

As our technical configuration team came out with an assessment that while placing your order, an address was wrongly placed from Customer's end .

We are committed towards delivering high class service and thus request you to place the order once again with correct address.

Further if you face any issue regarding placing/recieving an order, you can always reach us out at our company website.

Thanks & regards
Executive-Vivek Sharma
Nunc Delivery & service partner.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Consumer,

We are deeply regretted about the inconvenience that you faced , after the installation of cabinet .
But as per company policy , we wouldn't be helping you out regarding reinstallation of product or change , as it comes under physical damage.

Keeping in lieu of policy , any physical damage had to be brought to attention to our technician at the time of installation of product.

Further if you are facing any issue , kindly reach us out at our company website or drop a mail over there.

Thanks & regard
Executive-Vivek Sharma
Nunc service & delivery partner.

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