Subject: English Language Test - Rohit Kumar
From: Rohit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 May 2021 09:08:24 -0400

| | Foreign Language Screening Test

Name | Rohit Kumar     /  (121001) 9910655048    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hey...!
I'm Rohit, I ordered a Hand Bag from your store. But that's not delivered yet. So could you please check my ordered and let me know. Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi, Home box Team...
I'm Abdul I purchased TV Cabinet last week from your store After installing the cabinet by your team when they left my place so I noticed that there were many scratches on that cabinet. There is my request to you plese change it as soon as possible...
Thank you

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