Subject: English Language Test - Sachita Nand Chauhan
From: Sachita Nand Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 May 2021 09:06:22 -0400

Foreign Language
Screening Test

Name

Sachita
Nand Chauhan    /  (+91) 9136869022
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
Customer,

Greetings!!

I can see in my record that your order was dispatched on the very same day you
placed your order from our company but the address you mentioned in your order
seems to be incorrect.

Kindly help us with alternate address and we assure you that your order will be
delivered asap.

Any further assistance needed, fell free to contact our customer service.

Thanks!!

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Valuable Customer,

Greetings!!

We have received your complaint regarding the TV cabinet and forwarded to our
nearest service store and will be addressed on priority.

Kindly send us the purchase receipt as well.

We regret any inconvenience.

Thanks!!

Homebox