Subject: English Language Test - Harmeet Kaur
From: Harmeet Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 May 2021 08:54:55 -0400

| | Foreign Language Screening Test

Name | Harmeet Kaur    /  (0) 8287731110    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear mam,
We hope that you and your family are doing well and taking care of yourself and your family and taking all the necessary precautions in this pandemic situation.we are sorry for the inconvenience faced by you because of our store services. We would like to inform you that we were shipped the hand bag on the same day you have ordered it to the courier company to deliver it on your address.
The courier company tried to deliver the hand bag to you on your address, but the address as per the courier company was wrong. We can already looking into this matter and shall back to you within 24 hours.One of the employee of courier company will call you on your registered number to verify the address. Please be available at your registered number. Once the address confirmed from your side. Your order can be delivered within 24 to 48 hours. We are again sorry for the inconvenience faced by our store services.
Thank you for holding the patience
Thanks and Regards
Store name
Address

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir,
We hope that you and your family are doing well and taking care of yourself and your family and taking all the necessary precautions in this pandemic situation. We are sorry for the inconvenience faced by you because of our product service. As per your concern that the product we delivered to you has some scratches on it.It may happen while delivering the product or might be in between some where. We can definitely change the product within 24 hours after you confirm the date and time for visiting at your home. One of our team member will contact you at your number so please available at your number. Once you can confirm the date and time we can reach to your address within 24 hours.
Thank you for holding the patience
Thanks and Regards
Home box team
Address

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