Subject: English Language Test - Barsa Mohanty
From: Barsa Mohanty <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 May 2021 07:42:28 -0400

| | Foreign Language Screening Test

Name | Barsa Mohanty    /  (91) 9560203331    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

First I will greet the customer in a polite way.

Then I will check the order details like order status, price and address after listening customer query.

Then I will inform him the address mentioned in our website which he/she was updated at the time of placing order.

As per company policy if this is possible that we can change customer's address then I will ask her/him correct address otherwise I will follow company protocol and reply him as per that.

He can place a new order with correct address as well.

There might be some cancellation charges for wrong address also.

I will give him reply as per company protocol.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

First I will greet the customer in a polite way and apologise for the mistake from our end.

Then I will check date and time of tv cabinet purchased and installed. I will check that mistake is from our end or not.

Then I will give him reply as per company protocol.

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