Subject: English Language Test - Dakshit Gupta
From: Dakshit Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 May 2021 05:22:55 -0400

| | Foreign Language Screening Test

Name | Dakshit Gupta    /  (91) 7840869001    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
We apologise for the inconvenience caused to you.
As per our records we can check that the courier tried to deliver the order to the customer, but your as per the courier was wrong.
I request you to please provide the correct address so that we can help you in delivering the order again to you as soon as possible.
You can share the new address by reverting in this mail by sharing the below mentioned details:-
1. Order ID
2. Customer's Name
3. Adress along with the pincode
4. Contact number
5. Alternate contact number

We hope that you will share the above mentioned details with us as soon as possible so that we can share these details with our courier partner to help you in delivering the order.

Happy shopping with us

Regards
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,
We are really sorry for the inconvenience caused to you and we will try our level best so that it won't gets repeated again.
Our moto is to provide atmost satisfaction to our customers so as per our company's policy we provide our customers 14 days replacement policy to ensure maximum customer satisfaction.
We are raising a replacement request on your behalf and request you to please keep the delivered product ready for replacement.
Our delivery partner will contact you within 3-5 days for replacement on registered mobile number.

Your satisfaction, Our moto

Regards,
Xyz

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