Subject: English Language Test - Rohit Goyal
From: Rohit Goyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 May 2021 04:41:51 -0400

| | Foreign Language Screening Test

Name | Rohit Goyal    /  (91) 8860455997    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Thank you for contacting ..... . I am sorry to know that you have not received you order yet.

We shipped your order the very same day you have ordered. However as per the courier company notes the address mentioned on the order is incorrect.

Please recheck the shipping address and you are requested to reorder. We will try our best to prioritise the delivery of your order.

Thank you
Rohit, Ecare

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

Thank you for contacting ..... . I am sorry to know that your tv cabinet has scratches.

Your product comes with 10 days replacement policy. Hence, you are requested to raise the return of the tv cabinet and order a new one.

Thank you
Rohit, ecare

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