Subject: English Language Test - Sumit Ghosh
From: Sumit Ghosh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 May 2021 03:24:21 -0400

| | Foreign Language Screening Test

Name | Sumit Ghosh    /  (+91) 9811886124    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer

Thank you for shopping with babyshop.com. We understand that you have not received the hand bag yet, although the order was placed 14 days ago. Sorry for the inconvenience. This incident was surprising for us because the package was shipped on the same day the order was placed. However, the courier has informed us that they tried to deliver the package but your mailing address is wrong with us.

The mailing address that we have is Abc/xyz Ghaziabad 201012. Please confirm it and we will ship your hand bag overnight.

Thank you for contacting babyshop.cpm . We value your business with us. Have a nice day.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good morning, Abdul

I apologize for the inconvenience. I understand that you noticed too many scratches on the TV cabinet after the installation. I assure you that the scratched cabinet will be replaced with a new one.
Our agent will call you in 24 hours to schedule an appointment to deliver the replacement Tv cabinet and pick-up the damaged one.
First you will receive the new cabinet and then they will pick-up the old one.

Thank you for shopping with Homebox, We appreciate your business with us.

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