Subject: English Language Test - Manish Kumar
From: Manish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 May 2021 03:01:01 -0400

| | Foreign Language Screening Test

Name | Manish Kumar    /  (110086) 7053277553    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Being a CCE First I will say thanks to customer for doing shopping from our website then I will tell her/him that Your courier was/is ready to deliver but you didn't receive because the address you mentioned is not getting to delivery boy. The delivery boy tried many time to reach to you but got failed. Do one thing note me down your correct address so that you may get your order as soon as possible.

Thanks Regards
Manish Kumar

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | If I get such mail. First I will try to convince him and I tell him some time it happens while delivering the products by vehicle and packing in the box it gets some scratches. But the product is good I will work as good as it is. If the customer is not ready to be agree with me and only have last option to change. Then in that condition I will discuss with my seniors and take decision. It has to be changed or returned money.

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